KeHE is streamlining vendor communications with several enhancements to its Vendor Support and Vendor Connections communication procedure.
Vendor partners can now use vendorsupport@KeHE.com for all vendor related inquiries, including Vendor Connections and Vendor Support inquires. This replaces the previous email address vendorconnections@KeHE.com.
Following are best practices for submitting new requests to vendorsupport@KeHE.com:
- Include your Enterprise Supplier Number, Vendor Name, and the nature of the request within the subject line.
- Example: A request to process a price change from Art’s Spices and Seasonings would be submitted as: “ESN 2018312 – Art’s Spices and Seasonings – Price Change” in the Subject line of the original email communication.
- This system can be used for these common requests, too:
- Address Change
- Broker of Record Change
- Case Dimension Change
- Invoice Backup
- KeHE Connect
- KeHE Show Recap
- MCB Deduction
- Pack Change
- Payment Status
- PO Opportunity
- Price Change
- Short Paid Invoice
- Terms Discount
- Unit of Sale Change
KeHE also has an option to submit a ticket for payment requests, deduction/invoice questions and back up through the K-Solve Portal in KeHE Connect.
Contact your Category Manager for more information.